Is It The Food? is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or communicate with us.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Mailing address
• Appointment or service related details
• Payment and billing information

Technical Information

• IP address
• Browser type and device information
• Pages visited and interactions on our website
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide and manage services and appointments
• Communicate with you regarding care, scheduling, and administrative matters
• Deliver educational resources, programs, and client portal access
• Send SMS messages and emails when you have opted in
• Improve our website, services, and client experience
• Comply with legal and regulatory requirements

3. SMS and Text Message Communications (A2P Compliance)

If you provide your mobile phone number and opt in, we may send you SMS messages related to:

• Appointment reminders
• Care coordination and administrative updates
• Service notifications
• Account related communications

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

Opt Out and Help. You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.

Consent to receive SMS messages is not a condition of purchase. We do not sell, rent, or share mobile phone numbers with third parties for marketing purposes. SMS messages may not be encrypted and should not be used for urgent or sensitive medical communications.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Understand how visitors use our website
• Improve website performance and functionality
• Customize content and user experience

You may adjust your browser settings to refuse cookies, though this may affect website functionality.

5. Sharing of Information

We do not sell or rent your personal information.

We may share information with trusted service providers who assist us in operating our business, such as:

• Scheduling and client management platforms
• Payment processors
• Communication and messaging services

These providers are required to protect your information and use it only for authorized purposes. We may also disclose information when required by law or to protect our rights, safety, or property.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

While we take security seriously, no method of transmission or storage is completely secure. You acknowledge and accept this risk when using our services.

7. Your Rights and Choices

You may:

• Request access to your personal information
• Request corrections to inaccurate data
• Request deletion of certain information, subject to legal or contractual obligations
• Opt out of marketing communications at any time

To exercise these rights, please contact us using the information below.

8. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third party sites you visit.

9. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Your continued use of our services constitutes acceptance of the updated policy.

11. Governing Law

This Privacy Policy is governed by the laws of the State of Florida, without regard to conflict of law principles.