Frequently Asked Questions
Find answers about getting started, testing, and support for your family.
Getting started
What happens after I take the quiz?
Your quiz results will then be emailed to you, advising you on what we recommend as your next best steps.
Is your approach personalized?
Yes. Every recommendation we make is based on your family's own quiz results, history, and testing, never a one-size-fits-all plan.
What age children do you typically work with?
3 and up
Can both parents be involved?
Yes. We encourage both parents to be part of the process. The more consistent your household is, the clearer your child's patterns become and the faster you get real answers.
Can you help adults too?
Yes! While our focus is family patterns, many moms use our sensitivity testing and guidance for themselves as well. Gut health tends to run through the whole household, so supporting your own body often supports your child's too. We have separate programs for adults, all revolving around testing results and naturopathic solutions for improving gut and overall health. Contact support if you are interested.
Care & support
Do you diagnose medical conditions?
No. We do not diagnose or treat medical conditions. Our role is to help you understand patterns and guide you toward the right next steps for your family.
Can I work with you while seeing my doctor or pediatrician?
Yes. We work alongside your existing medical care, not in place of it. Many of our families use our guidance together with their doctor or pediatrician's recommendations.
Do you recommend supplements?
When appropriate, yes. Any supplement guidance is personalized to your family's specific results and needs, not a generic list.
Programs & payment
What kinds of programs do you offer?
We offer a few paths depending on where your family is starting from. Our free quiz is one place to start. You can also explore our eBook, sensitivity testing options, or guided programs. The 90-Day Custom Jump Start Program offers a focused plan with personalized guidance. Families who want deeper, ongoing support can explore our 6-Month Family Concierge. Enrollment in Family Concierge begins with a Program Clarity Call.
Is everything virtual?
Coaching, calls, and support are entirely virtual, so you can do this from home on your own schedule. If you choose lab-drawn blood testing, that portion requires a visit to a local lab. Testing instructions or kits depend on the option you select. The hair sample test does not require a kit. See the testing page for the details and availability restrictions for each option.
How much do your programs cost?
Do you offer payment plans?
Yes. At checkout, you can split your payment using services like Affirm or Klarna, so you can start right away and pay over time in a way that works for your budget.
Can I use my HSA or FSA to pay at checkout?
Yes! We accept HSA and FSA cards at checkout, making it easier to use your available benefits toward your purchase. Keep in mind that eligibility can vary depending on your specific plan and the services or products you're purchasing. We recommend checking with your HSA or FSA provider to confirm coverage before completing your order.
We’re here to help.
Email support@IsItTheFood.com.
Explore ways to work with us